What should I do if I receive a defective or damaged item?

If a customer receives a defective or damaged item from Cufflinks.com, they should first assess the condition of the item and take note of the specific issue. It is always recommended to take clear photographs to document the defect or damage, as this can be useful for any return or exchange process. Next, the customer should check the website for the current return and exchange policy, as Cufflinks.com typically has procedures in place for handling such situations. Most online retailers provide a timeframe within which customers must report any issues, so it is important to act promptly. The customer may need to follow specific steps to initiate the return process, which could involve filling out a form or providing the order details. In many cases, the customer may be able to select a preferred resolution, whether that is a replacement item, a refund, or store credit. Throughout this process, maintaining clear communication and providing all necessary information will help ensure a smooth resolution. For detailed steps, it is wise to refer to the customer service section of the website for additional guidance on handling defective or damaged items.