What if my item arrives damaged or defective?

If your item arrives damaged or defective, we apologize for the inconvenience and are here to assist you. At Croft & Little, we strive to ensure all products are carefully inspected and packaged before shipment, but sometimes unforeseen issues can occur during transit. In such cases, please reach out to our customer support team immediately with details and photographic evidence of the damage or defect. We will promptly guide you through the return or exchange process. As a customer-centric company, we are committed to resolving any issues promptly and ensuring your satisfaction. Rest assured, we will work diligently to make it right and ensure you receive a replacement or refund, depending on your preference. Your complete satisfaction is our priority.