Can I return or exchange a product?

Yes, we offer returns and exchanges for products purchased from Creationsbypauline.com. If you are not completely satisfied with your purchase, you have the option to return it within 30 days of receiving the item. However, please note that all returned products must be unused and in their original packaging to be eligible for a refund or exchange. Items that have been personalized or customized are not eligible for returns or exchanges unless they arrive damaged or defective. To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process and provide further instructions. We strive to ensure customer satisfaction and will work towards resolving any issues promptly.