What if my item arrives damaged?

If your item arrives damaged, we at Creations by Pauline are committed to ensuring your satisfaction. We apologize for any inconvenience caused and are here to resolve the issue promptly. To rectify the situation, please reach out to our customer support team within 48 hours of receiving your damaged item. Provide us with a detailed description and, if possible, photographs documenting the damage. Our dedicated team will review your case and offer a suitable solution, which may include a replacement or refund. We strive to make the return or exchange process as hassle-free as possible for you. Rest assured that your satisfaction is our top priority, and we appreciate your understanding in these situations.