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Country Road Associates Customer FAQ

Top Answers & How-to Guides

What is Country Road Associates's Phone Number?

The question we are asked most often is about how to talk to Country Road Associates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I set up an account to save my shopping preferences?

Country Road Associates provides opportunities for customers to create accounts to enhance shopping. These accounts allow for...
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Recent Country Road Associates Customer Questions

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Returns and Exchanges

What is the return policy?

Country Road Associates has a customer-friendly return policy allowing returns within a typical thirty-day window, provided...
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Can I cancel or modify my order?

Country Road Associates has defined policies for modifying or canceling orders, largely dependent on the order’s processing...
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Are there restocking fees for returned items?

Country Road Associates may have restocking fees for returns depending on the condition of the item and reason for the return....
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Sales and Promotions

Are there any sales or promotions currently running?

Country Road Associates often has various promotions and discounts, which may change with seasons or events. For the most...
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Do you offer a loyalty program for frequent customers?

Country Road Associates currently does not have a loyalty program for customers. They prioritize excellent service and...
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Are there any seasonal sales or clearance events planned?

Country Road Associates generally organizes various seasonal sales and clearance events throughout the year, coinciding with...
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Shipping Information

How long does shipping take?

Shipping durations with Country Road Associates can differ based on recipient location and shipping method. Standard U.S....
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Does Country Road Associates offer international shipping?

Country Road Associates does not clearly outline its shipping policies online, so it is recommended to visit their website for...
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How can I track my order's shipping status?

To monitor the shipping status of an order from Country Road Associates, customers should check their order confirmation email...
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Payment and Orders

What payment methods does Country Road Associates accept?

Country Road Associates accepts various payment options including major credit cards like Visa, MasterCard, and American...
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Do you have gift wrapping services available?

Country Road Associates usually does not provide gift wrapping services, but customers often enjoy wrapping gifts themselves....
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Can I set up an account to save my shopping preferences?

Country Road Associates provides opportunities for customers to create accounts to enhance shopping. These accounts allow for...
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Product Information

Is there a warranty on products purchased from Country Road Associates?

Country Road Associates does provide warranties on various products, generally covering defects in materials and workmanship....
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What materials are used in your clothing products?

Country Road Associates prioritizes quality and sustainability by using natural fibers like cotton, linen, and wool in their...
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What size range do you offer for your products?

Country Road Associates provides a wide variety of product sizes, particularly in apparel, which typically includes small to...
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General Inquiries

What are the store hours for Country Road Associates?

Country Road Associates has different store hours based on the location, generally opening around ten in the morning and...
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How do I care for and maintain the products I purchase?

To care for and maintain products from Country Road Associates, always refer to specific care instructions included with each...
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How can I unsubscribe from promotional emails?

To unsubscribe from promotional emails from Country Road Associates, users can click the unsubscribe link in the email or...
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