What is your cancellation policy?

At Coolinflatables.com, we understand that plans change. Our cancellation policy is designed to provide our customers with flexibility and peace of mind. If you need to cancel your order, we offer a hassle-free cancellation process. For cancellations made more than 48 hours before the scheduled delivery, we provide a full refund. However, if cancellations are made within 48 hours of the delivery date, a cancellation fee of 20% of the total order value will be deducted from the refund. We strive to be fair to our customers and suppliers alike, as this fee is necessary to cover administrative costs and ensure availability for other customers. To request a cancellation, simply contact our customer service team via phone or email, and they will assist you promptly.