How does Convergys handle customer complaints?

Convergys takes customer complaints seriously and strives to provide exceptional resolution. When a customer files a complaint, our dedicated team of customer service representatives promptly acknowledges it. We listen attentively to understand the issue, showing empathy throughout the process. Our highly trained agents work diligently to find a resolution that meets the customer's satisfaction. In case the initial representative is unable to resolve the complaint, it is escalated to a supervisor or senior staff member to ensure a timely and appropriate solution. We continuously assess our performance to identify areas for improvement and enhance our complaint handling processes. Convergys remains committed to fostering a positive customer experience and effectively resolving any issues that arise.