What is the average turnaround time for service requests?
Asked 6 months ago
The average turnaround time for service requests with ConEdison Solutions is typically within 24-48 hours. Our dedicated team of professionals is committed to providing prompt and efficient customer service. Upon receiving a service request, we prioritize it based on urgency and aim to resolve issues as quickly as possible. Please note that complex or specialized requests may require additional time for resolution, but our team will keep you informed throughout the process. We understand the importance of minimizing downtime and strive to deliver timely solutions to ensure your energy needs are met efficiently. For urgent matters, we recommend contacting our customer service helpline for immediate assistance.
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