ComPsych Customer FAQ

A denial indicating "no GRA" typically means that the claim lacks a required Group Rates Authorization (GRA). This authorization is necessary for certain services to ensure compliance with coverage guidelines. To resolve the issue, you may need to verify the authorization details and submit the appropriate documents or request the GRA. Make sure that all necessary information is included when resubmitting the claim to avoid future denials.

The EOB indicates that the claim for the Employee Assistance Program (EAP) was denied due to "No GrA," which stands for "No Grievance Acknowledgment." This typically means that there was inadequate information or documentation provided for the claim. To address this, it may be helpful to review the requirements for EAP claims and ensure that all necessary information is included in future submissions.

I'm sorry, but we cannot provide the specific email address for ComPsych's appeal inquiry for claims. However, you'll find the most up-to-date contact information for ComPsych on this page that you are viewing. They have dedicated channels to handle such issues securely, respecting your privacy and data security.

NGE, or "No GRA for EAP claim," is an acronym used in Explanation of Benefits (EOB) documents. It suggests that there's no Group Reimbursement Account (GRA) set up for your Employee Assistance Program (EAP) claim. It often applies to providers who submit claims for reimbursement for services provided under an EAP. You might need to discuss with ComPsych or your billing department to resolve this issue or identify the correct way to submit claims for EAP services.