What happens if a DVD I ordered is out of stock?

If a DVD you ordered from Columbia House DVD is out of stock, the company will take the necessary steps to ensure your satisfaction. Firstly, they will notify you promptly via email or phone about the unavailability of the DVD and offer alternative options. In most cases, they will provide you with the option to wait until the DVD is restocked and send it to you as soon as possible. Alternatively, they may suggest a similar DVD as a replacement, ensuring your interests and preferences are taken into consideration. If you prefer not to wait or accept an alternative, Columbia House DVD will provide a full refund for the out-of-stock DVD, ensuring you are not charged for an item that cannot be delivered.