What if my item arrives damaged?
Asked a year ago
If your item arrives damaged, Cohesive And Co. is here to help. We understand that accidents can happen during transit, and we strive to ensure customer satisfaction. In such cases, please contact our customer support team within 48 hours of receiving the item. We will require you to provide photographic evidence of the damage for us to assess the issue accurately. Once reviewed, we will work swiftly to find the best solution for you. This may involve offering a replacement, arranging a return for repair, or issuing a refund depending on the circumstances. Our goal is to make the process as convenient and hassle-free as possible, so you can enjoy your shopping experience with confidence.
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