What is your refund policy?

Our refund policy at Coffeewiz.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund process. To be eligible for a refund, the item must be returned within 14 days of delivery, unused, and in its original packaging. Refunds are issued through the original payment method and exclude any shipping charges. Please note that we do not accept returns on opened or used coffee products for health and safety reasons. In the case of a damaged or defective item, we will gladly provide a replacement or refund. Simply contact our customer support team with your order details, and we will assist you promptly. Our goal is to provide excellent service and maintain customer loyalty by ensuring the highest level of satisfaction with every purchase.