How Do I Return an Item to Civantskincare.com?

Civantskincare.com is a leading American company that sells cosmetics, beauty supplies and personal care products.

The licensed company uses natural products like bamboo extract, fruit extract, green tea and ginger root to make its cosmetic products. All the products are organic and paraben-free. Hence, they are suitable for all age groups.

If you recently purchased a Civant product and are unhappy with the item, the company offers easy returns and a replacement policy for its customers. You can contact customer care for more details.

Steps to Place a Return Request for Your Civant Product

As a new or existing customer, you may be unhappy with your new Civant order. Here are the basic steps you should follow to place a request to return an item from your Civantskincare.com order.

1. According to the company's policy, once you receive your order, you should email a return request within 30 days, starting from the invoice date. You can reach customer support for further details.
2. Your email will contain the request for a Return Merchandise Authorization (RMA) number along with the reason you are returning the product. You should mention the order number and bill details in the email.
3. Once you receive an RMA number, you can quickly return your unwanted Civant items.
4. The company will issue a total return in the original payment method, excluding the shipping charges.

Rules for Placing a Return to Civantskincare.com

Civant offers a 30-day money-back guarantee provided the customer follows some basic rules.

1. The company offers free gifts and shipping within the US for orders valued above $100. If you got a free gift with your order, be sure to send it back with your Civantskincare.com return. If you do not include the gift item, Civant will deduct the cost of the free item from your refund.
2. If you have subsequent orders for the same product after the original purchase, they are not eligible for a refund. An order of four or more same products is not eligible for full reimbursement.
3. If you are returning multiples of the same item, only one should be opened at the refund time. Others have to be packed and sealed in the original packaging to ensure a full payback option.
4. If more than three or more orders are placed within the same time frame of 30 days, none of these orders are eligible for a full refund.
5. The company has the sole right to decline or limit compensation from customers due to irregular or excessive returns and fraudulent activities.
6. When there are multiple orders for the same items from a single household, only the first order may qualify for a complete refund within the 30-day threshold. You can reach out to customer service for more information regarding the return policy at Civantskincare.com.

How To Ship the Returns back to Civant?

Once Civant accepts your return request, follow this process to ship your unwanted product back to the company.

1. According to the return policy at Civantskincare.com, the customer is should bear the shipping charges for returns.
2. You must return the original product containers to get a full refund.
3. You should choose a reputed, trackable delivery service to return your items.
4. The customer is responsible for additional credit card service charges issued by the banking institution.
5. The 30-day payback guarantee applies only to the products purchased directly from the Civant website and not from unauthorized users.