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Churchill Downs, Inc. Customer FAQ

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What is Churchill Downs, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Churchill Downs, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a lost and found service at Churchill Downs?

Yes, Churchill Downs does provide a lost and found service for its visitors. If you have lost an item during your visit to Churchill...
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Parking Options

What are the parking options available at Churchill Downs?

At Churchill Downs, there are various parking options available to accommodate guests. General parking is offered on a first-come,...
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Food and Drink

Can I bring my own food and drinks to the racetrack?

Churchill Downs, Inc. welcomes guests to bring their own food and non-alcoholic beverages to the racetrack. However, there are a few...
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Dress Code

What is the dress code for attending races at Churchill Downs?

The dress code for attending races at Churchill Downs is a blend of traditional and smart casual attire. For the Kentucky Derby, the...
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Age Restrictions

Are children allowed to attend races at Churchill Downs?

Yes, children are allowed to attend races at Churchill Downs. However, children under 12 years of age need to be accompanied by an...
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Are there any age restrictions for betting on races?

Yes, there are age restrictions for betting on races at Churchill Downs. In accordance with state and federal laws, individuals must...
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Camera Policy

Can I bring my own camera to capture the races?

Yes, you are allowed to bring your own camera to capture the races at Churchill Downs. We encourage visitors to seize the moment and...
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Seating Chart

Is there a seating chart available for Churchill Downs?

Yes, there is a seating chart available for Churchill Downs. The seating chart can be found on our official website or by contacting...
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Prohibited Items

What are the prohibited items at Churchill Downs?

At Churchill Downs, certain items are strictly prohibited to ensure the safety and enjoyment of all attendees. Among the prohibited...
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Seating Comfort

Can I bring my own lawn chairs or blankets to sit on?

Yes, you are welcome to bring your own lawn chairs or blankets to Churchill Downs, Inc. events. We understand the importance of comfort...
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Pet Policy

Are pets allowed at Churchill Downs?

No, pets are not allowed at Churchill Downs, with the exception of service animals. The track holds a strict policy regarding the presence...
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Lost and Found

Is there a lost and found service at Churchill Downs?

Yes, Churchill Downs does provide a lost and found service for its visitors. If you have lost an item during your visit to Churchill...
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Help me with my Churchill Downs, Inc. customer service issue

Ask any question you have about Churchill Downs, Inc. customer service. We will do our best to get you answers right away.
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