What is your return policy?

Chick Saddlery has a return policy designed to ensure customer satisfaction while accommodating the unique needs of equestrian enthusiasts. Generally, unused and unaltered items may be eligible for return within thirty days of purchase. Customers are encouraged to retain the original packaging and tags, as these are typically required for a successful return. It is important to note that certain categories of items may have specific restrictions; for instance, customized or personalized products, saddles, and riding helmets are often non-returnable due to health and safety regulations. In order to initiate a return, customers should carefully review the return instructions provided on the Chick Saddlery website. This often includes information on where to send returned products and any specific procedures to follow in order to ensure a seamless process. Refunds are generally issued using the original payment method once the returned items have been received and inspected. For exchanges, customers should consult the guidelines provided on the website to determine whether an exchange is preferable and how to facilitate it. It is also beneficial for customers to check for any restocking fees that might apply to certain returns. For the most accurate and up-to-date information regarding returns, it is advisable to visit the dedicated returns section on Chick Saddlery's website where additional details and any applicable policies are outlined.