Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins15
Live Chat at
Customer Service
2 mins84 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
How long does shipping typically take?
At, we strive to ensure fast and reliable delivery to our valued customers. Shipping times can vary depending on various factors such as the shipping method selected, the destination, and any unforeseen circumstances. Typically, our orders are processed and shipped within 1-2 business days. Once the order has been shipped, the estimated delivery time can range from 2-7 business days within the continental United States. International orders may take longer depending on customs clearance and local postal services. To provide you with a clear estimated delivery time, we recommend reviewing the shipping options available during checkout. Additionally, once your order is shipped, we will provide you with a tracking number so you can easily monitor its progress. We understand the importance of prompt delivery and are committed to making your shopping experience with us as smooth as possible.
What is your privacy policy?
At, we highly value the privacy and security of our customers. Our privacy policy is designed to ensure that any personal information you provide to us is treated with utmost confidentiality. We collect and store your information solely for the purpose of processing your orders, improving our services, and maintaining a seamless shopping experience. We do not share, sell, or rent your personal details to any third parties without your explicit consent. We implement industry-standard security measures to protect your information from unauthorized access, ensuring that it is safeguarded at all times. Our website uses secure encryption technology to transmit sensitive data securely. While we may collect anonymous, non-personal information for analytics purposes, it is solely used to enhance our website functionality and tailor personalized recommendations. By visiting, you consent to the collection and usage of your information as stated in our privacy policy. We encourage you to review the complete policy for a detailed understanding of how we protect your privacy.
Do you offer international shipping?
Yes, offers international shipping. We understand that our customers are located worldwide and we strive to provide affordable and reliable shipping options to meet their needs. Whether you reside in Europe, Asia, Australia, or any other part of the globe, we are committed to delivering our products to your doorstep. Our international shipping rates are calculated based on the weight and destination of the package. We partner with trusted carriers to ensure prompt and secure delivery of your order. Please note that additional customs duties, taxes, and fees may apply depending on your country's regulations, and these charges are the responsibility of the customer. Please contact our customer service team for further information or any specific shipping inquiries.
What payment methods are accepted? accepts several payment methods to make your shopping experience easy and convenient. We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal, a trusted and secure online payment service. If you prefer to pay by check or money order, you can also choose these options during checkout. Please note that payment by check or money order may take longer to process, as we wait for the payment to clear. Rest assured that all payments made through our website are encrypted and secure to protect your personal information. Shop with confidence at knowing that we make it hassle-free to pay for your art supplies.
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing at! We understand that many customers may be interested in purchasing art supplies in bulk, and we are pleased to accommodate their needs. Our wholesale pricing option allows for discounted rates on a wide selection of our products. Whether you are an art school, a retail store, or an individual looking to stock up on supplies, our wholesale program is designed to meet your requirements. To access our wholesale pricing, simply create a wholesale account on our website and provide the necessary business or resale credentials. Once approved, you can enjoy competitive prices and excellent discounts. At, we strive to make art supplies more accessible and affordable to a diverse range of customers.
What is your return policy?
Our return policy at is designed to ensure customer satisfaction with every purchase. We understand that sometimes products may not meet expectations or arrive damaged. Therefore, we offer a hassle-free return process. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund. Simply contact our friendly customer service team to initiate the return process. Please ensure that the item is unused, in its original packaging, and accompanied by the receipt or order confirmation. Damaged or defective products will be replaced promptly at no additional cost. We strive to make returns as simple and convenient as possible, ensuring that every customer has a positive shopping experience with us.
Are there any discounts or promotions available?
Yes, there are various discounts and promotions available at We constantly offer exciting deals and special offers to help our customers save money on their art supplies. Whether you're a new customer or a loyal one, there is a range of ways to enjoy discounts on our extensive product selection. Keep an eye out for our regular sales events, where you can find significant savings on specific items or categories. Additionally, we occasionally provide promotional codes or coupons that can be applied at checkout for extra discounts. You can sign up for our newsletter to stay updated on the latest promotions, as well as follow us on social media platforms for exclusive deals. At, we strive to make art supplies affordable and accessible to all, ensuring you get the best value for your money.
There's more!
Click below to show 2 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Can I track my order?
Solutions to common issues

Contacting Other Companies

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