What is your return policy?

Our return policy at Charcoalstore.com is designed to ensure your satisfaction with your purchase. If for any reason you are not completely satisfied with your order, you may return the item(s) within 30 days of delivery for a full refund or exchange. To initiate the return process, simply contact our customer service team via email or phone, providing your order number and reason for the return. Our team will guide you through the return procedure, which may include providing a return shipping label. Please note that returned items must be in their original condition and packaging. Once we receive the returned products, we will process your refund or exchange promptly. However, please allow up to 7 business days for the refunded amount to reflect in your account. For further details, please refer to our full return policy on our website or contact our customer service team directly.