Can I cancel or modify my order after it has been placed?

Yes, customers have the option to cancel or modify an order after it has been placed on Charcoalstore.com. However, this is subject to certain conditions and timeframe limitations. If a cancellation or modification request is made within 24 hours of order placement, the customer can contact our customer support team through phone or email for assistance. Outside this 24-hour window, cancellation or modification may not be possible due to the order being processed and prepared for shipping. It is important to note that any changes or cancellations may incur additional fees or charges, depending on the specific circumstances. Therefore, we recommend customers to promptly reach out to our support team to discuss their desired modification or cancellation and determine the feasibility based on their order status.