What is Caterpillar Inc.'s return policy?

Caterpillar Inc. has a comprehensive return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product within 30 days of the original purchase date. Returns must be in their original condition and accompanied by the original sales receipt or invoice. However, certain items like customized or special-ordered products may not be eligible for return. Additionally, any shipping charges incurred during the original purchase or return process will not be refunded. To initiate a return, please contact our customer service department who will guide you through the process. We strive to process returns promptly and provide refunds or exchanges based on the customer's preference and product availability.