What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product from Carrotink.com, please contact our customer service team immediately to arrange for a replacement or refund. You may be asked to provide photos or other evidence of the damage for our records. We strive to ensure that all our products are in perfect condition, but in the rare event that you encounter an issue, we are here to assist you in resolving it promptly. Your satisfaction is our top priority, and we want to make sure you have a positive shopping experience with us.