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CapTel.com Customer FAQ

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What is CapTel.com's Phone Number?

The question we are asked most often is about how to talk to CapTel.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CapTel.com Customer Questions

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Privacy and Security

Does CapTel provide training for users?

CapTel offers training resources including user manuals, videos, and online guides to help users understand their captioned...
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How does CapTel handle privacy and security?

CapTel prioritizes user privacy and security by implementing various safeguards, including confidentiality agreements for...
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Feedback and Assistance

Does CapTel offer any assistance programs for low-income users?

CapTel offers captioning services for those who are deaf or hard of hearing, but does not run its own assistance programs....
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How can I provide feedback or suggestions to CapTel?

To share feedback or suggestions with CapTel, users can check the CapTel website for relevant contact details and feedback...
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Is CapTel available for international users?

CapTel services are primarily intended for users in the United States, and international availability is restricted. Users...
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CapTel Overview

What types of service does CapTel offer?

CapTel provides services for individuals who are deaf or hard of hearing, including the CapTel Captioned Telephone service for...
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Are there any fees associated with CapTel service?

CapTel service is typically free for eligible users with hearing loss in the United States, funded by federal and state...
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What is CapTel and how does it work?

CapTel, or Captioned Telephone, aids people with hearing loss by providing real-time text captions during calls. Users can read...
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Troubleshooting and Support

How can I troubleshoot my CapTel equipment?

To troubleshoot CapTel equipment, check power and phone line connections, ensure a stable internet connection for...
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What is the process for canceling a CapTel service?

To cancel CapTel service, users should review their subscription terms, communicate their cancellation intent, and may need to...
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What features are available on CapTel phones?

CapTel phones enhance communication for those who are deaf or hard of hearing by providing captioning services. Key features...
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Usage and Accessibility

Can I access CapTel services through my mobile device?

Yes, CapTel services are available on mobile devices through the CapTel Mobile app, which users can download from app stores....
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Can CapTel be used for 911 emergencies?

CapTel can be utilized for emergency calls like 911, but users should recognize that captioning can cause delays as calls are...
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Getting Started

What are the minimum technical requirements for CapTel service?

To utilize CapTel service properly, users need either a high-speed internet connection or a traditional phone line, depending...
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How can I get a CapTel phone?

To obtain a CapTel phone, individuals should visit the CapTel website for information on models and services. Many acquire...
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Can I use CapTel with my existing telephone service?

CapTel phones are compatible with most telephone services, including VoIP. A reliable connection is essential for optimal...
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