Can I return or exchange an item?

Yes, you can return or exchange an item purchased from BuyGreen.com. We strive to ensure customer satisfaction, and if you are not completely satisfied with your purchase, you have the option to return or exchange it. However, there are certain conditions to be met for a successful return or exchange. The item must be in its original condition, unused, and undamaged, with all original packaging intact. You must initiate the return or exchange process within a specified time frame, usually within 30 days of the purchase date. Please note that certain items such as personalized or perishable products may not be eligible for return or exchange. For further assistance, you can reach out to our customer service team who will guide you through the process.