What if the product I received is damaged or defective?
If you receive a damaged or defective product from Bulk Candy Store, we have got you covered! We understand that such situations may arise occasionally. In this case, we are more than happy to assist you in resolving the issue promptly. Simply reach out to our customer support team within 48 hours of receiving your order, and provide them with the necessary details, including your order number and a description or images of the damage or defect. Our dedicated team will swiftly work with you to find the best solution, which may involve replacing the item, issuing a store credit, or refunding your purchase. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience with high-quality products.
Answered Nov 2, 2023
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