What if I receive a damaged or defective item?

If you receive a damaged or defective item from Builderdepot.com, we apologize for the inconvenience and are here to assist you. To resolve the issue, please contact our customer service team within 48 hours of receiving the shipment. You can reach us via phone or email, and our dedicated representatives will guide you through the return or exchange process. We may require you to provide photographs or a detailed description of the damage or defect to initiate the return or exchange smoothly. If the product is deemed damaged or defective, we will arrange for a replacement or refund, depending on your preference. Additionally, we'll cover the return shipping costs. At Builderdepot.com, we prioritize customer satisfaction and aim to ensure a hassle-free shopping experience. Rest assured, if your item arrives damaged or defective, we'll swiftly address the situation and provide a suitable solution to meet your needs.