What is Brooks' policy on defective items?

Brooks has a clear and customer-friendly policy regarding defective items. If a customer receives a product that is deemed defective due to manufacturing flaws or materials, Brooks typically encourages the return of the item. Generally, the company stands behind the quality of its products and strives to ensure customer satisfaction. To initiate a return of a defective item, one must usually follow the return procedure outlined on the Brooks website. This often involves providing proof of purchase, such as a receipt, and may also include details about the nature of the defect. Brooks may offer an exchange, replacement, or refund for the defective product, depending on the circumstances and the specific policies in place at the time of the return. Customers are advised to check the current returns policy on the Brooks website for the most accurate and up-to-date information, including any time limits for returns and specific instructions for processing returning defective items. This way, individuals can ensure a smooth resolution to their issue and enjoy the high-quality performance that Brooks products are known for.