Can I cancel or modify my order after it has been placed?

Asked 6 months ago
Once an order has been placed with Brooks, canceling or modifying it may not be possible. We strive to process and ship orders as quickly as possible, which limits our ability to make changes once the order has been confirmed. However, we understand situations may arise, prompting the need to cancel or modify an order. We recommend reaching out to our customer service team immediately at [customer service number] to discuss your specific situation. While we cannot guarantee cancellation or modifications, our team will do their best to accommodate your request if it is feasible. Please have your order details ready when you contact us to expedite the process and provide the best possible assistance.
Answered Nov 2, 2023

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