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BroadVoice Customer FAQ

Top Answers & How-to Guides

What is BroadVoice's Phone Number?

The question we are asked most often is about how to talk to BroadVoice customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my BroadVoice account?

Setting up a BroadVoice account is simple. Users start by selecting a suitable plan on the BroadVoice website, providing...

How do I manage my account settings?

To manage account settings for BroadVoice, users need to log into the customer portal. There, they can find a management...
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Account Management

How do I set up my BroadVoice account?

Setting up a BroadVoice account is simple. Users start by selecting a suitable plan on the BroadVoice website, providing...
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How do I manage my account settings?

To manage account settings for BroadVoice, users need to log into the customer portal. There, they can find a management...
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Can I cancel my BroadVoice service anytime?

BroadVoice customers generally have the flexibility to cancel their services anytime. However, they should check their service...
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How do I port my number to or from BroadVoice?

To port a phone number to or from BroadVoice, users must collect essential information like their account number and PIN from...
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Services Offered

What services does BroadVoice provide?

BroadVoice delivers a variety of communication services centered around VoIP technology, allowing calls via the internet. They...
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Are there international calling options available?

BroadVoice provides various international calling options suitable for users needing to connect with different countries. Their...
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What features are included with my BroadVoice plan?

BroadVoice plans include various features such as unlimited domestic calls, caller ID, call waiting, voicemail, and call...
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Can I use BroadVoice for video calling?

BroadVoice specializes in voice communication via VoIP and does not provide video calling. Users interested in video calling...
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Compatibility and Devices

Can I use my existing phone number with BroadVoice?

BroadVoice allows users to transfer their existing phone numbers via number porting, enabling them to keep their current...
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What devices are compatible with BroadVoice services?

BroadVoice services work with a variety of VoIP-compatible devices, including standard SIP phones, analog telephone adapters,...
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Pricing and Costs

What is the monthly cost for BroadVoice services?

The cost of BroadVoice services varies based on the chosen plan and features, including options for unlimited U.S. and Canada...
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Is there a trial period for BroadVoice services?

BroadVoice generally does not provide a free trial for its services, but they may have a satisfaction guarantee allowing...
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Support and Troubleshooting

How do I troubleshoot common issues with BroadVoice?

Troubleshooting BroadVoice issues involves checking the internet connection for stability and speed, restarting the modem and...
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Does BroadVoice offer customer support?

BroadVoice offers customer support, which includes resources like an online knowledge base, FAQs, and user guides. Personal...
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How secure is my data with BroadVoice?

BroadVoice prioritizes data security by employing various measures, including encrypted communications and security protocols...
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