What should I do if my order arrives damaged?

If you receive a damaged order from Brideself.com, it is important to act promptly. First, carefully assess the extent of the damage to the items. It is advisable to take clear photographs of the damaged goods, as this documentation can be beneficial when addressing the issue. Next, seek to understand the return and exchange policy outlined on the Brideself.com website, as this information will guide you on the steps to take. Typically, customers are encouraged to report any issues with their order within a specific timeframe to ensure a satisfactory resolution. You may need to prepare a message that includes your order number, details of the damaged items, and the photographs you took. It is often helpful to communicate clearly and politely when describing the situation. The customer service team, as referenced in the policy, should provide guidance on how to return the damaged items and obtain replacements or refunds. For more detailed instructions or contact information, it is beneficial to refer to the current web page on Brideself.com for the most accurate information regarding your specific situation.