What is your return policy?

Our return policy at Brasnyc.com is customer-friendly and hassle-free. We understand that sometimes a product may not meet your expectations or needs. If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund or exchange. To be eligible for a return, the product must be in its original condition, unworn, and with all the tags attached. We also require proof of purchase, such as the order number or receipt. Return shipping costs will be the responsibility of the customer unless the return is due to our error. We strive to process returns quickly, typically within 7-10 business days. Once we receive and inspect the returned items, we will issue the refund using the original payment method. Please note that personalized or clearance items are not eligible for returns. For more detailed information or to initiate a return, please visit our Returns page on our website or contact our dedicated customer support team.