Brabantia Customer FAQ

The size of the bolts used in a Brabantia wall-fixed washing line can vary depending on the specific model of the product. As a general practice, Brabantia recommends that the bolts, plugs and screws suitable for the surface on which you plan to install the washing line should be used. Make sure to use the correct size and type that can handle the weight and usage of the washing line, considering the material of your wall. Always thoroughly follow the installation guidelines that come with the product for the best results and safety.

We're sorry, but as an assistant, we don't have the capability to supply hardware or parts. However, if a part of your Brabantia product is broken within its warranty period, Brabantia typically offers a free replacement if the damage falls within their warranty conditions. For parts outside of warranty or not covered, Brabantia offers a range of spares and replacements that can be purchased. If a rivet has come out from the top of your line, you may need to contact Brabantia's customer service for assistance on replacing the rivet.

For fitting a Lift-O-Matic rotary dryer in a sandy garden, we would recommend the use of a Brabantia ground spike designed for this purpose. The spike needs to be sunk into the ground until it's stable. If your garden ground is exceptionally sandy, you could set the spike in a concrete footing for added stability. However, ensure you carefully follow the instructions on the spike packaging to ensure the pole of your rotary dryer fits correctly. The Ground Spike is available in two diameters and is made of galvanized steel plate, which is durable and rust-resistant, perfect for seaside living.