What is your policy on disconnection for non-payment?

Bord Gais Energy has a structured protocol concerning disconnections for non-payment, which is designed to be fair and transparent while also ensuring that customers are treated with respect. Generally, before any disconnection occurs, Bord Gais Energy will communicate with the customer regarding the outstanding balance and encourage payment arrangements. This often includes sending reminders and offering assistance to those who may be facing difficulties in making their payments. If a customer remains in arrears over an extended period, and all attempts to facilitate a resolution have been exhausted, the company may proceed with disconnection. However, it is important to note that they typically follow stringent guidelines to ensure that disconnections are only a last resort. Before proceeding, they usually provide several notifications, allowing time for the customer to settle the outstanding balance or set up a payment plan. Bord Gais Energy also emphasizes its commitment to vulnerable customers and may have specific protections in place for those who are experiencing financial hardship. It is advisable for customers to reach out proactively when they foresee difficulties in payment. This approach generally helps in finding suitable solutions that avoid disconnection. For the most accurate and detailed information regarding this policy, it may be helpful to refer to the current terms outlined on the official Bord Gais Energy website.