What should I do if I received a damaged product?

If a customer receives a damaged product from Boppy, the first step is to carefully assess the extent of the damage. It is important to document the condition of the item by taking clear photographs showing any defects or damages. This documentation can be helpful when reporting the issue. Next, customers typically should refer to the information provided on the website regarding returns or exchanges. Often, companies have specific guidelines on how to handle damaged items, including the process for requesting a replacement or refund. Customers should check their order confirmation or packing slip for any return instructions or contact details that may be available. It is usually advisable to begin the return process as soon as possible, as many companies have specific time frames within which customers must report damaged items. For detailed steps or specific policies, customers can visit the Boppy website, which may provide the most accurate and up-to-date information on handling such situations. Following the established procedures will generally lead to a satisfactory resolution.