What is your return policy?

At Bootbay.com, we strive to ensure customer satisfaction with our products. If you are unsatisfied with your purchase, we offer a hassle-free return policy. You can return any unused or defective item within 30 days of receiving it. Please make sure the product is in its original condition and packaging to be eligible for a refund or exchange. Keep in mind that some items, such as personalized or clearance items, may not be eligible for return unless they are damaged or defective. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Please note that shipping fees may apply.