What is your return policy?

Our return policy at Blackforestdecor.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return process. To be eligible for a return, the item must be unused, in its original packaging, and returned within 30 days of delivery. To initiate a return, simply contact our customer service team, who will guide you through the process and provide a return authorization number. Please note that some items, such as personalized or custom-made products, may not be eligible for return. Once the returned item is received and inspected, we will issue a refund minus any applicable restocking fees. Shipping costs are non-refundable, and the customer is responsible for the return shipping expenses. At Blackforestdecor.com, we strive to provide a seamless shopping experience, and our return policy ensures peace of mind when making a purchase.