What if my items arrive damaged or defective?
Asked a year ago
If your items arrive damaged or defective, we at Blackforestdecor.com ensure a hassle-free resolution. We understand accidents can happen during transit, and customer satisfaction is our top priority. To rectify the situation, we have a straightforward return policy. Please contact our customer service team immediately, providing details and photos of the damaged or defective items. We will initiate a return or replacement process free of charge. Our dedicated team will work swiftly to find the most convenient solution for you. We strive to provide exceptional service, and we value your trust in us. Rest assured, we'll make sure you receive the perfect products that meet your expectations.
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