What if I receive a defective or damaged product?

At Blackbear Sporting Goods, customer satisfaction is our utmost priority. In the rare event that you receive a defective or damaged product, we are committed to resolving the issue promptly and efficiently. As soon as you notice any defects or damages, please inform our customer support team within 48 hours of delivery. We kindly request that you provide clear photographs of the issue along with a detailed description. Our team will review the information and assess the situation meticulously. Depending on the circumstances, we will either arrange for a replacement or initiate a refund process. Rest assured, we will handle the return shipping costs for any defective or damaged items. Our goal is to ensure that you are genuinely satisfied with your purchase from Blackbear Sporting Goods.