What is your return policy?

Our return policy is designed to ensure customer satisfaction and provide a hassle-free shopping experience at Billythetree.com. We accept returns within 30 days of purchase for a full refund or exchange. All items must be in their original condition and packaging, with all tags attached. We kindly request that customers include a copy of their purchase invoice or receipt with the return shipment. Please note that certain items, such as personalized or customized products, are not eligible for return unless they arrive damaged or defective. Additionally, return shipping costs are the responsibility of the customer, unless the item is being returned due to our error. At Billythetree.com, we strive to make the return process as seamless as possible to ensure our customers' satisfaction.