What if I received a damaged or defective item?

If you have received a damaged or defective item from Billythetree.com, we sincerely apologize for the inconvenience caused. Rest assured, we are committed to resolving this issue promptly. Please notify our customer support team within 7 days of receiving the product, providing detailed information about the damage or defect along with supporting photographs if possible. Our dedicated team will assess the situation and guide you through the return or exchange process. We may request you to ship the item back to us, in which case we will cover the return shipping costs. Upon receipt of the damaged or defective item, we will either refund your purchase or replace it, depending on your preference. Your satisfaction is our utmost priority, and we appreciate your understanding and cooperation in such instances.