Can I cancel or change my order?

Yes, you can cancel or change your order on Billythetree.com, but please note that it depends on the stage of processing your order is in. If you wish to cancel or make changes, it is recommended to do so as soon as possible by contacting our customer support team via email or phone. If the order has not yet been processed or shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may need to return the item once received. Please refer to our return policy for further instructions. We strive to provide excellent customer service and will assist you to the best of our ability in handling any cancellations or changes.