What should I do if my order is incorrect or damaged?

If a customer receives an incorrect or damaged order from Billabong, there are several steps that can be taken to resolve the issue. First, it is advisable to carefully review the order confirmation and compare it to the items received. This will help in identifying whether the order was indeed incorrect or if there was a misunderstanding. Next, the customer should document the problem by taking clear photographs of the damaged item or any discrepancies in the order. This documentation can be useful when addressing the issue. After gathering the necessary information, the customer should consult the Billabong website, where they can find specific guidance on returns and exchanges. This section typically includes information about the return process, including time frames, conditions for returns, and how to initiate a return or exchange. It may also be helpful to look for contact information on the website in case additional assistance is needed. Billabong usually provides a customer service portal that can assist with inquiries about incorrect or damaged orders. Always make sure to act promptly, as there may be specific time limits for reporting issues related to orders.