I received a damaged item, what should I do?

If you have received a damaged item, we apologize for any inconvenience caused. At BikeWagon.com, we strive to deliver products in perfect condition, but sometimes accidents happen during transit. To resolve the issue, please follow these steps: 1. Take photos of the damaged item: It is crucial to document the condition of the product as evidence for our customer service team and the shipping carrier. 2. Contact our customer service: Reach out to us immediately, preferably within 48 hours of receiving the package. Provide details about the damage, including your order number and the item's SKU. 3. Return the item: Depending on the situation, we may require you to return the damaged item in its original packaging. Our customer service representative will guide you through the return process and assist with a replacement or refund. Rest assured, we understand the importance of resolving this matter promptly and ensuring your satisfaction.