What is your return policy?

Our return policy at Bigdaddybeauty.com is designed to ensure customer satisfaction. We accept returns within 30 days of purchase for a full refund, store credit, or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition it was received. We do not accept returns for open or used products due to hygiene reasons. To initiate a return, customers can contact our customer support team with their order information and reason for return. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our end. Once we receive the returned item, we will process the refund or exchange promptly. We strive to provide a hassle-free return process for our valued customers.