What is your return policy?

Our return policy at BigDiscountFragrances.com is customer-centric and hassle-free. We understand that sometimes, items might not meet your expectations or arrive damaged. Therefore, we offer a generous 30-day return window for all purchases made on our website. To initiate a return, simply contact our customer service team with your order details and reason for return. We will provide you with a return authorization number and instructions on how to proceed. Please note that all products must be unopened, unused, and in their original packaging to be eligible for a return. Once we receive the returned item, we will inspect it and process your refund within a reasonable time frame. The refund will be issued via the original payment method. However, please be aware that we cannot accept returns on clearance items, gift cards, or products that have been personalized or specially ordered. For further details, please refer to our return policy page on our website.