What if my item arrives damaged or defective?

If your item arrives damaged or defective, we apologize for the inconvenience and are here to assist you. At BigDiscountFragrances.com, we understand the importance of receiving products in perfect condition. In the unlikely event that your item is damaged or defective, please contact our customer support within 48 hours of receiving the package. Our dedicated team will guide you through the return or exchange process. To streamline the process, please provide clear photos of the damaged or defective item along with your order details. We will work promptly to resolve the issue and ensure your satisfaction. Rest assured, your shopping experience at BigDiscountFragrances.com is our top priority, and we will make every effort to rectify any problems encountered.