Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins6
Online Help at
Customer Service
< 2 hrs24 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I track my order on
Yes, you can track your order on Once your order has been shipped, you will receive a confirmation email with tracking information. Simply click on the tracking link provided in the email to find out the status and location of your package. Please note that tracking may not be available for all orders, especially if they are shipped via standard methods. If you have any questions or need assistance with tracking your order, you can contact our customer service team who will be happy to assist you. We strive to provide the best possible service and aim to keep you informed every step of the way.
What shipping options are available on offers multiple shipping options to cater to different needs. For orders within the United States, customers can choose between Standard Shipping and Expedited Shipping. Standard Shipping is the default option and is most cost-effective, with delivery times typically ranging from 4 to 14 business days. On the other hand, Expedited Shipping guarantees a quicker delivery, usually within 2 to 6 business days, but at a slightly higher cost. For international orders, provides International Standard Shipping, which takes approximately 7 to 21 business days, and International Expedited Shipping, with delivery times ranging from 2 to 6 business days. Additionally, shipping rates may vary based on the book's weight, destination, and chosen shipping method.
Can I sell my books on
Yes, you can sell your books on As a global online marketplace for books, offers a platform for individuals and independent booksellers to sell their books. Whether you have a few books or an entire collection to sell, provides a user-friendly and secure environment to list and sell your books. To get started, you will need to create a seller account and set up a storefront. Once your account is set up, you can list your books for sale, provide details about their condition, and set your own prices. also offers various tools and resources to help you manage your listings and connect with potential buyers. Start selling your books on today!
What is the refund policy?
At, we strive for customer satisfaction and offer a flexible refund policy. If you receive an item that does not match its description or if it arrives damaged, you can request a full refund within 30 days from the date of purchase. To initiate the refund process, please contact our customer support team with the order details and reason for return. We will provide you with a return shipping label, and once the item is received and verified, a refund will be issued. Please note that we do not offer refunds for buyer's remorse or if the item is not returned in its original condition. Your complete satisfaction is important to us, and we are here to assist you throughout the refund process.
Are there any fees for buying books on
No, there are no fees for buying books on The website is completely free for buyers. You can browse through millions of books from numerous independent booksellers without any charges or extra costs. The listing prices shown on the website are set by the booksellers themselves, and there are no hidden fees or additional charges added by The buying process is straightforward and transparent. Once you select and purchase a book, you will only pay for the book's price, applicable taxes, and shipping fees, if any. aims to provide a user-friendly and cost-effective platform for book lovers to buy books hassle-free.
What payment methods are accepted on accepts various payment methods for purchasing books. Customers can conveniently pay using major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, they also accept payments made through PayPal, a secure online payment platform widely used by customers globally. For customers who prefer alternative payment options, also accepts payments through checks or money orders. However, it is important to note that orders paid via check or money order may take longer to process compared to credit card or PayPal payments. With this wide range of accepted payment methods, strives to cater to diverse customer preferences, ensuring a smooth and secure purchasing experience for all.
What condition are the used books on in?
At, we pride ourselves on offering used books in a range of conditions to suit every reader's preference and budget. Our vast inventory includes books in varying conditions, from pristine "like new" copies to well-loved editions with visible wear. Each book listing on our website explicitly states its condition, allowing you to make an informed choice before making a purchase. We adhere to strict guidelines when it comes to grading and describing book conditions, ensuring accuracy and transparency. You can expect a detailed description of any noticeable flaws or damages, such as highlighting, underlining, or previous owner's markings. With our commitment to quality and comprehensive condition descriptions, you'll have no trouble finding the right book to fit your needs.
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Click below to show 1 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

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