What should I do if I received a damaged item?

If a customer receives a damaged item from Berricle.com, the first step is to carefully assess the extent of the damage and take photographs that clearly show the issue. It is important to document everything for reference. Next, the customer should review the return and exchange policy available on the Berricle website, as it outlines the steps to address such situations. Typically, customers are encouraged to initiate the return process as soon as possible, preferably within the specified time frame noted in the policy. Customers may need to follow the instructions provided for returning the damaged item and may need to fill out the necessary forms. It is advisable to keep all original packaging and documents that came with the item, as these may be required during the return process. For specific inquiries regarding the status of a return or to clarify details, customers should refer to the contact information available on the current web page.