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What should I do if my product arrives damaged?

Asked 2 years ago
If a product arrives damaged from Beautycollection.com, it is important to take certain steps to address the issue. First, inspect the package as soon as it is delivered. Document the damage by taking clear photographs of the product and packaging. This evidence will be helpful in case you need to provide it to the company. Next, review the return and exchange policy on the Beautycollection.com website. The policies typically outline the procedure for returning damaged items, which may include initiating a return request within a specific timeframe. Follow the provided guidelines carefully to ensure that the return process is smooth. It may be necessary to complete an online form or send an email to initiate the return. While direct contact is not recommended here, looking at the current website for detailed instructions and customer service contact information can be very beneficial. Ensure you keep all records of your order and correspondence related to the damaged product. By taking these steps, you can facilitate a resolution to your issue promptly.
Answered Aug 23rd 2025

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