What is your return policy?

Our return policy at Beautybasicsupply.com is designed to ensure customer satisfaction. We offer a hassle-free return process for any unused and unopened products within 30 days of purchase. To initiate a return, customers are required to contact our customer service team via email or phone, providing the order number and reason for the return. Once approved, customers will be provided with a prepaid return shipping label. Upon receipt of the returned item, a refund will be issued to the original payment method, excluding any shipping fees. Please note that due to health and hygiene reasons, we cannot accept returns on opened or used items, including cosmetics, skincare, and hair products unless there is a manufacturer defect. We strive to provide excellent customer service and resolve any concerns promptly.