Can I return or exchange a product?

Yes, you can return or exchange a product purchased from Beanilla.com. We understand that sometimes products may not meet your expectations or may arrive damaged. To initiate a return or exchange, please contact our customer service within 14 days of receiving your order. Please ensure that the product is unused, in its original packaging, and accompanied by the original invoice or order confirmation. Returns made due to customers' personal preferences may be subject to a 15% restocking fee. However, if the return is due to an error on our part or a defective product, restocking fees will not apply. We strive to provide the best possible customer service and will assist you in resolving any issues you may have with your order.