What is your return policy for defective items?

Our return policy for defective items at Basequipment.com is designed to provide our customers with a hassle-free experience. If you receive a defective item, we offer a 30-day return period from the date of purchase. Simply contact our customer support team, and they will guide you through the return process. In order to qualify for a return, the item must be unused and in its original packaging. We will then arrange for a replacement or provide a full refund, including any shipping charges incurred. Our goal is to ensure your complete satisfaction, and we strive to resolve any issues with defective items promptly and efficiently. Rest assured that we are committed to delivering high-quality products and exceptional customer service.